Serviceniveau, servicekvalitet og tilfredshedsundersøgelser – Anvendelig måling af kommunal service?
A Latent Class Analysis of Multimorbidity and the Relationship to Socio-Demographic Factors and Health-Related Quality of Life. A National Population-Based Study of 162,283 Danish Adults | PLOS ONE
Loyalty & Service Gap Model | HMGT 4702 Hospitality Services Marketing Management